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Survey findings

Over the winter of 2023 – 2024 I asked CX Professionals what they want from a Voice of the Customer platform. I am using the responses to redesign my VoC Platform Reviews.

However, I also asked how well platforms meet the needs of respondents. I was surprised to learn, by and large, they do not.

For more details, download the report by clicking / pressing the button below. There is no sign up or other obligation for downloading.

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